Privacy policy

Privacy Policy

This Privacy Policy explains how Sama Caribbean LLC, trading as SAMA Caribbean, handles personal information when you visit samacaribbean.com, place an order, or contact us.

Information We Collect

Depending on how you interact with our store, we collect:

  • Contact information, such as your name, email address, phone number, and shipping and billing addresses.
  • Order information, including products purchased, transaction details, payment status, and return requests.
  • Information you provide when contacting us or creating a customer account.
  • Technical and browsing information, such as your IP address, browser, device information, and interactions with our store, through Shopify and applicable cookies or similar technologies.

Payment information is handled by the payment providers used at checkout. Please do not send full payment-card details or account passwords by email.

How We Use Information

We use personal information to:

  • Process payments, fulfill orders, arrange delivery, and handle returns.
  • Provide customer support and communicate about your purchases.
  • Maintain and improve our store and customer experience.
  • Help detect fraud, protect our services, and comply with legal obligations.
  • Send marketing communications when you have subscribed or where otherwise permitted by applicable law.

Sharing Information

We share information as needed with Shopify, payment providers, shipping carriers, and service providers that support our store and customer communications. We may also disclose information when required by law, to respond to lawful requests, or to protect legal rights.

Our store is hosted on Shopify. Shopify processes information to operate and support the store. Certain Shopify services may also process information for their own purposes as described in Shopify's privacy policies.

Learn more at Shopify's Consumer Privacy Policy.

Cookies and Similar Technologies

Our store uses cookies and similar technologies to support functions such as the shopping cart, checkout, security, and remembering preferences. Depending on the services enabled, these technologies may also support analytics, personalization, or advertising.

You can manage cookies through your browser and any privacy controls displayed on our store. Blocking some cookies may affect store functionality. Where applicable law requires consent for nonessential tracking, that consent must be obtained separately; visiting our website alone does not constitute consent.

Marketing Choices

You may unsubscribe from promotional emails using the unsubscribe link in those messages. We may still send necessary communications about your orders, returns, or account.

Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described here, including order support, accounting, legal obligations, and resolving disputes.

We use reasonable safeguards to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, withdraw consent, or opt out of certain processing, including targeted advertising or sale or sharing as legally defined.

To submit a request, email sayuryfeliz@samacaribbean.com. We may need to verify your identity before responding. Some information may need to be retained for legal or other permitted purposes. We will not discriminate against you for exercising applicable privacy rights.

International Processing

Shopify and other service providers may process personal information outside your state or country, subject to applicable legal requirements.

Children's Privacy

Our store is intended for a general audience and is not directed to children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Where required, we will provide additional notice or obtain consent.

Contact Us

Sama Caribbean LLC
Email: sayuryfeliz@samacaribbean.com